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Terms and Conditions

1. It is the client’s responsibility to read these Terms and Conditions & Lash Envy’s Privacy Policy, and ensure they follow the information laid out. 

2. Persons under the age of 18 are not allowed in the Lash Envy waiting area/treatment rooms unless they are:
• Accompanying an adult whilst they book their appointment.
• Receiving a service. They must be accompanied by an adult at all times and Lash Envy reserve the right to refuse treatments if they are not made aware of the client’s age whilst booking. Minimum age 12. 

Lash Envy cannot allow children to accompany an adult whilst they receive their treatment. 

3. Lash Envy cannot allow friends or family to accompany an adult whilst they receive their treatment. Please do not bring any extra guests with you to your appointment.

4. Please do not wear makeup to your appointment.

5. Please ensure your lashes are clean for your appointment.

6. Appointments always include consultation, preparation and treatment time. We recommend you arrive on time for your appointment or Lash Envy cannot guarantee you will not lose treatment time. This applies to all appointments, including training courses and those using a gift voucher.

7. A £20 non-refundable booking fee will be required when booking all new appointments.

8. 48 hours’ notice is required if you need to cancel or change your appointment. If Lash Envy receives less than 48 hours’ notice, we will endeavour to fill your appointment time with another client. If successful there will be no charge. However, if unsuccessful you will incur a charge of 50% of the treatment(s) value.

9. If Lash Envy receives less than 24 hours’ notice, you will incur a charge of the full cost of the treatment(s) value.

10. If you fail to show for your appointment you will be charged at the full value of the treatment(s).

11. If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) booked will remain payable upon departure.

12. A patch test will be required up to 48 hours before your lash appointment.

13. Lash Envy will always carry out a consultation, but it is your responsibility to let us know of any change in your health and medication since your last appointment.

14. Lash Envy advises you do not have any heat treatments immediately before or after a waxing appointment. This includes using saunas, sunbeds and steam rooms. Sunbathing, swimming and exercising are also not recommended.

15. Lash Envy reserves the right to refuse future appointments.

16. To make use of our appointment reminder service, please provide Lash Envy with your email and mobile phone number.

17. Lash Envy’s prices are subject to change without notice.

18. Lash Envy keeps client’s personal details secure and private. Please refer to the Privacy Policy for more information .