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Privacy Policy

Ashley Swithenbank, Lash Envy .

This privacy policy will explain how Lash Envy looks after personal information, how we do this and will inform you of your privacy rights. This personal information includes any given to us or learnt by having you as our client and the choices you make about communications. 

Information .

Information is collected about you when you book your appointment for a treatment or training course, visit Lash Envy, buy a product or apply for a job via all forms of contact.

This information may include your name, address, email address, phone number, relevant medical history, payment and transaction information, IP address and CVs.

We may require your medical history in order to determine if a treatment or product is suitable, including but not limited to allergies, pregnancy and skin conditions.

The personal information of a client under the age of 16 will only be kept with their parent, guardian or carer’s consent.

How information will be used .

The UK law permits Lash Envy to use your personal information if we have proper reason to do so, so long as it is not outweighed by your rights. This includes sharing it outside of Lash Envy.

For example:
• To fulfil a contract or agreement with you.
• To provide the treatment or training course you have requested.
• To communicate with you about your bookings.
• When it is in our legitimate business or commercial interest.
• With your consent.

Sharing your information .

We have rigorous data protection and security policies with our suppliers.

We will share your information with:
• Providers of Lash Envy’s salon software system.
• Mailing houses.
• Suppliers of our website, Fasthosts.

Keeping your information .

We will keep your information, in order to contact you, for a maximum of three years from your last visit to Lash Envy.

After five years we will delete all of your personal information. This excludes financial transactions, which we are obliged to keep for seven years.

Where information is kept .

At Lash Envy we use Ovatu as our booking system. Their obligations under GDPR are outlined in their Privacy Policy which is available to view at https://ovatu.com/uk/privacy. Further information about Ovatu’s data processing practices are also available in their Software as a Service Agreement document, available at https://ovatu.com/uk/saas-agreement.

Although sending information via the internet is not completely secure, Lash Envy will do their best to protect your information and prevent unauthorised access. Any payment transactions are encrypted.

The Lash Envy Website is hosted by Fasthosts. Their Privacy Policy can be found at https://www.fasthosts.co.uk/terms/privacy-notice.

We also take online payments via bank transfer for treatments and course fees. Please check your bank for their policy.

Marketing .

Lash Envy may now or in the future send you marketing information about their services or products. We will always require your consent to do so, and you may opt out of this at any date.

To do so, please use the below contact details:
Name: Ashley Swithenbank
Telephone number: 07961759912
Email address: lashenvy88@hotmail.com

Employment .

Further information regarding information collected about employees is detailed in Lash Envy’s employment contracts and handbook.

Access .

You have the right to request a copy of the personal information that Lash Envy have about you. Although this is usually free, there may be a small fee in order to cover our administration costs if the request is deemed excessive or unfounded.

Please use the below contact details in order to make a Data Subject Access Request:
Name: Ashley Swithenbank
Telephone number: 07961759912
Email address: lashenvy88@hotmail.com

At any time, you may request a correction or removal of information you believe is inaccurate. You also have the right to request Lash Envy stop using or delete your personal information, as long as there is no legal obligation to keep it.

E-Newsletters.

Lash Envy may now or in the future choose to email you about our treatments and products. You may unsubscribe at any time.

These E-Newsletters may contain subscriber tracking facilities, so that Lash Envy may refine email campaigns and provide you with relevant content in the future. These may record whether emails were opened, which links were used, and frequency of activity among other things.

Cookies .

Cookies are “a message, or segment of data, containing information about a user, sent by a web server to a browser and sent back to the server each time the browser requests a web page” (https://www.dictionary.com). Lash Envy may use them to track visitor use of their website and to create reports in order to further improve customer experience.

Note, you can set your browser to not accept these cookies, but some elements of Lash Envy’s website may not function properly without them.

Please refer to www.aboutcookies.org or www.allaboutcookies.org for more information.

Other websites .

This Privacy Policy solely applies to Lash Envy’s own website. If connecting to other websites please refer to their own Privacy Policy.

Revisions .

Any alterations or updates will be added to this Privacy Policy as soon as possible.

Last updated 1st April 2019.

Contact details .

Please use the below contact details in order to contact Lash Envy.

Name: Ashley Swithenbank
Address: 21 Larch Avenue, Castleford, WF10 5UN
Email address: lashenvy88@hotmail.com

You always have the right to complain to the Information Commissioner’s Office. To report a complaint please see their website: www.ico.org.uk/concerns/handling.

Ashley Swithenbank, Lash Envy .
Privacy Policy April 2019 .